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TERMS & CONDITIONS FESTIVE EVENTS

All event dates are subject to availability.

Covid-19

The venue accepts its obligation to comply with any official guidance from the UK Government in relation to the Covid-19 pandemic. The venue may be required to impose restrictions for the event which may include limiting the number of guests, food and drink availability and planned entertainment.  If Government imposed restrictions mean your booking can not be honoured, then an alternative date or a full refund will be offered.

In the scenario where we are required to close our venue, we will propose at least one alternative date for your event; should the proposed new event date(s) not be suitable, we will offer a full refund.

Payment

Full payment is required at the time of booking for all festive events. Bookings over 25 guests may be subject to a separate contract with different terms and payment conditions. Your booking will not be confirmed until full payment is received.

Need to cancel?

We understand your plans might change, so we are offering a no quibble full refund policy if you need to amend or cancel your booking before Monday 1st November 2021.

After Monday 1st November, prepayments are non-refundable, and cancellations or amendments will not be refunded.  However, should any member of your party be required to self-isolate and unable to attend the event, a discretionary refund will be provided upon evidence of a positive Covid-19 Test result or an NHS Track and Trace notification.

For overnight stays, please check the website for the latest cancellation policy when making your booking.

Menus

Menu choices and dietary requirements must be provided at least 28 days in advance of the function date. An additional charge may occur for dietary requirements provided by specialist suppliers. Should you have any concerns regarding food allergens, please ask a member of staff who will provide you with detailed ingredients for each dish. The hotel reserves the right to make changes to the menus, subject to notice.

Your bedroom

If you require accommodation, please let us know at the time of booking.  Full information on how to book and the best rates for your stay will be provided.  You can check-in from 3 pm on the day of arrival and you will need to vacate your room by 11 am, unless otherwise stated in an individual hotel package. You can arrange a late check out for a small fee when you are at the hotel, just contact reception.

Most hotels offer bedrooms for wheelchair users; please contact the hotel directly to ask for more information. We will do our best to accommodate special requests.  Upgrades to designated Family rooms, Premium rooms, Superior rooms, and Suites are available in most hotels for a supplement.

When you arrive at the hotel, you will be asked to provide a credit card to guarantee payment for any extras you have during your stay, such as drinks at the bar.

General terms

All rates quoted are subject to availability and correct at the time of publishing.

The venue reserves the right to cancel or amend an event for any reason at its discretion, in this instance all payments made will be refunded.  This may include amalgamating events to ensure appropriate numbers or moving an event to a smaller / larger room should numbers dictate.

The venue reserves the right to change the advertised artists without prior notice in the unfortunate circumstances of force majeure, ill health, or forces beyond our control.

The venue does not allow alcohol, aerosols, or novelties to be brought onto the premises and reserve the right to confiscate alcohol, aerosols, or novelties.

Guests under 18 years old may be restricted at some events, please check at the time of booking.

Management reserve the right to refuse entry to the hotel and to charge the company, organiser or individual for any damages caused by unreasonable behaviour.